At Banaras Heritage, we are dedicated to providing a seamless shopping experience for our customers. We take great pride in our products and strive to ensure they reach you in perfect condition and in a timely manner. Below, you will find the details of our shipping policy to help you understand how we manage and deliver your orders.

Shipping

  1. Free Shipping: We offer free shipping on all orders within India.
  2. Cash On Delivery: COD is available with small partial payment in advance to confirm genuine orders, this helps us to avoid unwanted delivery refusals. The remaining amount can be paid safely at the time of delivery.
  3. Estimated Delivery Time: Your order will typically be delivered within 5-12 business days from the date of dispatch.
  4. Dispatch Time: Orders are processed and dispatched within 24-48 hours after the order is placed.
  5. Order Tracking: Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

Delays and Exceptions

  1. Natural Calamities: In the event of natural calamities, there may be delays in delivery. We appreciate your understanding and patience during such times.
  2. Public Holidays: Deliveries may be delayed due to public holidays. Please consider this when placing your order.
  3. Unforeseen Circumstances: Any other unforeseen circumstances beyond our control may also cause delays. We strive to minimize such occurrences but seek your understanding when they happen.
  4. No Returns or Exchanges: During these exceptional situations, we do not accept returns or exchanges as the delays are outside our control.

Thank you for shopping with Banaras Heritage. If you have any questions, please contact our customer service team.